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DELIVERY INFORMATION

AUSTRALIA WIDE SHIPPING

$39     |     SURFBOARDS 1-5 BUSINESS DAYS
FREE     |     HARDWARE/ APPAREL 1-5 BUSINESS DAYS.

NEW ZEALAND INTERNATIONAL DHL EXPRESS SHIPPING

$149    |     SURFBOARDS 1-5 BUSINESS DAYS
$20     |     HARDWARE/ APPAREL 1-5 BUSINESS DAYS

FREE SHIPPING INSURANCE WITH EVERY ORDER

EVERY GLOBAL SHIPMENT IS FULLY INSURED. IF YOUR SURFBOARD OR HARDWARE GETS LOST IN TRANSIT OR DAMAGED, WE’LL REPLACE YOUR ORDER AND DEAL WITH THE FREIGHT COMPANIES SO YOU DON’T HAVE TO.

IF YOUR SURFBOARD IS A CUSTOM HSSTUDIO ORDER WE CAN REMAKE IT OR SWAP YOU OVER TO A STOCK SURFOARD.

SURFBOARD DOESN’T FEEL QUITE RIGHT? 

SIMPLY EXCHANGE IT, EVEN IF YOU’VE WAXED IT AND SURFED IT.
WE GET THAT BUYING A SURFBOARD IS OFTEN NOT AN IMPULSE DECISION AND A LOT OF THOUGHT HAS GONE INTO FINDING THE RIGHT MODEL AND TECHNOLOGY. WE’RE HERE TO HELP YOU AS MUCH AS WE CAN THROUGH THE PURCHASE PROCESS. HOWEVER IF YOU’RE STILL NOT CONFIDENT, EVEN AFTER SURFING YOUR NEW BOARD THEN WE CAN SWAP IT OVER TO ANOTHER SIZE OR MODEL, NO QUESTIONS ASKED.

WE’LL ARRANGE OUR COURIERS TO COLLECT YOUR SURFBOARD FROM YOU AND SHP OUT YOUR NEW ONE.

CONDITIONS
APPLIES TO ALL NEW FULL PRICED HAYDENSHAPES SURFBOARDS PURCHASED THROUGH HAYDENSHAPES.COM. EXCLUDES EX-DEMO AND HSOUTLET SURFBOARDS. VALID FOR ALL ORDERS WITHIN 14 DAYS OF PURCHASE. BUYER IS RESPONSIBLE FOR $50 RETURN SHIPPING CHARGES. A RESTOCKING FEE OF $100 AUD WILL APPLY IF YOU HAVE USED THE SURFBOARD.

FOR MORE INFORMATION CLICK HERE

CRASH REPLACEMENT

UNFORTUNATELY IT’S THE NATURE OF THE SPORT

IT HAPPENS TO THE BEST OF US. BOARDS BREAK WHEN THEY’RE PUT UNDER PRESSURE IN WAYS THEY WEREN’T CREATED FOR. SURFING SHORE BREAKS, CLOSEOUTS OR GETTING CAUGHT UNDER THE LIP IS ALWAYS GOING TO BE A RECIPE FOR DISASTER. EVEN IF YOU’RE EXTREMELY CAUTIOUS YOU’RE UP AGAINST REEFS, SUBMERGED ROCKS AND THE GENERAL POWER OF THE OCEAN.

IF YOUR SURFBOARD BREAKS WITHING THE FIRST 6 MONTHS OF USE WE’LL GIVE YOU 25% TOWARDS YOUR REPLACEMENT TO GET YOU BACK IN THE WATER.

CONDITIONS
CAN BE USED TOWARDS ANY NEW CUSTOM SURFBOARD OR A FULL PRICED STOCK SURFBOARD. EXCLUDES EX DEMO, REDUCED SURFBOARDS OR HSOUTLET SURFBOARDS. CANNOT BE COMBINED WITH ANY OTHER OFFER

FOR MORE INFORMATION CLICK HERE