Arsham Landing Page

1. What are the estimated delivery times?
Delivery times vary depending on location and order type. Higher volumes of orders are being processed. Please note the following estimated timelines:

Ready to Ship Boards

Estimated dispatch between  2 - 6 weeks

Black Friday Made-to-Order Collection

• Estimated delivery: March - April.
• Custom boards are crafted to your specifications, which requires time. We appreciate your patience, as these boards are built exactly to your design.

HS Studio Custom Boards

• Tailored and handcrafted to your specifications, so production time varies. Thank you for your patience as we build your custom board exactly to your design.
• 10-12 weeks

Wetsuits

• Australia 2 - 3 weeks 
• International: 2-7 business days 

Clothing

• Australia: Dispatched from our warehouse between  4 - 5 business days 
• International: 2-7 business days

2. Can I ship to a PO Box? Surfboards cannot be shipped to PO Boxes. Additionally, if you are using a third-party address, Haydenshapes must verify it.

3. What if I miss my delivery? Please ensure someone is available at your delivery address. The customer is responsible for any re-delivery costs if a delivery is missed.

Shipping costs depend on the product type and delivery location:

Surfboards

• Pick-up in Mona Vale NSW: Free
• Australia-wide: from $59 to $149 - NSW, VIC, QLD, SA, TAS: $59 *excludes N.T*/ W.A $149
• New Zealand: from $249

Hardware & Accessories

Mona Vale NSW pick-up: Free

Orders under $100: $10 (Australia)

Orders over $100: Free (Australia)

• Clothing
• Orders under $200: $15 (Australia)
• Orders over $200: Free (Australia)
• Orders under $200: $20 (New Zealand) 
• Orders over $200: Free (New Zealand)

4. Can I return a surfboard?
Custom and made-to-order surfboards, limited editions, and sale boards are not eligible for returns. Other surfboards can be returned within 7 days, with a 15% or $150 restocking fee, whichever is greater.

5. What is the return policy for clothing, hardware, and accessories?
Haydenshapes accepts returns on full-priced items within 30 days, provided they are in original condition with tags attached. Sale items and items purchased with a discount code are not eligible for return.

6. Do you offer exchanges?
Size exchanges are available for wetsuits (provided they haven’t been used in water). Clothing exchanges are offered to customers in Australia and New Zealand only and are limited to size changes on the same item.

7. How do I report damaged or incorrect items?
If you receive a damaged or incorrect item, please contact Haydenshapes within 24 hours via email or through our customer service form here.

8. Do I need to cover return shipping?
Yes, customers are responsible for return shipping costs. Shipping fees are non-refundable.

1. Are there warranties on Haydenshapes products?
Our wetsuits come with a limited 1-year warranty covering workmanship and materials. If the product is found defective under normal use, Haydenshapes may repair or replace it.

2. How do I choose the right surfboard size?
Our team is available to help you find the best surfboard based on your skill level and surfing goals. Feel free to reach out for personalized recommendations.

3. Can I request custom surfboard artwork?Yes, custom artwork is available through our HS Studio service. Please note that custom orders cannot be cancelled or returned once placed.

1. Can I change my order after it’s been placed?
Due to fast processing times, changes to orders may not be possible. Contact us immediately, and we’ll do our best to assist. If your order has already shipped, you will need to contact the carrier directly to make any address changes.

2. What payment methods are accepted?
We accept major credit cards, PayPal, and various international payment methods. If you need help with payment, please reach out to our team.

3. Will I have to pay import duties or taxes for international orders?
For international orders, the recipient is responsible for any duties or taxes applied at import. Please contact us before ordering if you’d like an estimate.

4. Can I use a discount code on sale items at Haydenshapes? Typically, discount codes cannot be used in combination with existing sales or discounts at Haydenshapes. Sale items are usually excluded from the use of additional promo codes.

5. Why isn't my discount code working on Haydenshapes products?

Your discount code might not be working for several reasons:

• The code may have expired.
• The code is not valid on the specific product you're trying to purchase (e.g., custom boards or exclusive collections).
• The code is only valid on full-priced items and not on sale or discounted products.
• The code might require a minimum purchase amount, which hasn’t been met.

 5. Why isn't my discount code working on Haydenshapes products?

Your discount code might not be working for several reasons:

• The code may have expired.
• The code is not valid on the specific product you're trying to purchase (e.g., custom boards or exclusive collections).
• The code is only valid on full-priced items and not on sale or discounted products.
• The code might require a minimum purchase amount, which hasn’t been met.

6. What should I do if I have issues with a discount code on Haydenshapes?

If you're experiencing issues with a discount code, such as it not being applied correctly or not working at checkout, contact Haydenshapes customer support. Where we can help troubleshoot the issue, confirm if the code is valid, and assist with any problems related to the code.