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TERMS & CONDITIONS

AGREEMENT OF SALE

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by Haydenshapes Pty Ltd. Haydenshapes Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Haydenshapes, which must be received within seven days of the price increase notification. To minimize errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales, phoning or submitting order by fax. For some organizations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarized purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email or Fax.

 

WARRANTY CLAIM

All surfboards sold by Haydenshapes come with a warranty to be free from any manufacturing defects or faults. Surfboards are NOT warranted against breakage. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Haydenshapes. A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Haydenshapes to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer’s credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. Haydenshapes also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged. Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Haydenshapes. Haydenshapes is not responsible for any parcel missing in transit, on its return back to Haydenshapes.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images. Haydenshapes Pty Ltd ABN 99 130 075 642

MISSION STATEMENT

To nurture and inspire a connection with surf, the ocean, art and culture by creating premium, performance surfboards that are innovative and unique.

OUR SURFBOARDS AND PRODUCTS

Our motivation is to deliver quality craftsmanship and high-performance surfboards, as well as our range of clothing and accessories. We’re passionate about sourcing only finest quality custom designed materials from all over the world for our products. We bring each unique surfboard to life with specially trained craftsman, through advance manufacturing facilities and unique processes.

OUR TEAM

Haydenshapes operates only due to the passionate team behind it. Together, we embrace diversity and work collectively as a team to create a place where each team member is given the opportunity to shine and prosper in their role through hard work and dedication. Treating each individual with respect and dignity is of high importance to us, and what we stand for as a global brand and business.

OUR CUSTOMERS

Delivering a superior level of customer service is important to us. It is a priority to instill the positive energy that encompasses surf culture, through each phone call, email and interaction with our consumers. It is our goal to uplift and inspire them – if just for a few moments of their day. Our customer connection extends far beyond an exchange of product. Each and every relationship is valued.

SHIPPING

Orders with standard shipping will be processed within 2 days. Shipping times vary based on the delivery destination. Orders will typically deliver 1 -5 days after they are processed.

Yes! Our Factory is open weekdays From 10am - 5pm. You will receive a notification once your order is ready for pickup. Please reach out before visiting to ensure the warehouse is open and your board is ready for pickup.

5-7 Tengah Crescent
Mona Vale NSW 2103

0475 395 859

You can choose to "pickup" while in checkout.

Surfboards

Pick Up in Mona Vale NSW – Free
Australia Wide* – from $49 - $149
New Zealand* - from $249
*If multiple surfboards are purchased, additional shipping costs apply (final charge calculated at checkout).

Hardware, Wetsuits, & Accessories

Pick Up in Mona Vale, NSW – Free
Australia – Orders under $100 – $10
Australia – Orders over $100 – Free
Clothing

Australia – Clothing orders under $200 – $15
Australia – Clothing orders over $200 – Free
New Zealand – Orders under $200 – $20
New Zealand – Orders over $200 – Free

All shipments are covered. If your order is damaged or goes missing while in transit we will replace your order. If your shipment is damaged please contact us within 48 hours from delivery. Otherwise, we will not be able to guarantee replacement.

Once your order has been shipped, an email will be sent with your tracking information. Please allow 24-48 hours for tracking to register and activate in the system. 

All international are subject to import duties and taxes. Unless a tax payment was made while in checkout, it is the customers responsibility to pay import duties and taxes upon the orders delivery. This payment goes directly to the local government.

Haydenshapes are not responsible for and will not reimburse any duties, customs charges or fees.

Any costs associated with the refusal of a package or payment of customs fee will be the customers burden.

RETURNS

We do not accept returns on custom surfboards. Customs surfboards are uniquely tailored to each customer and for that reason ineligible for return.

We don’t accept returns or exchanges on HSOutlet Factory second surfboards or items on sale. These sales are final.

We will accept a return on stock surfboards, but the shipping fees associated with the order will not be refunded.

Clothing, Accessories & Hardware

Haydenshapes offers 30 day returns for full priced items from the date of purchase for a refund or credit note. 

Returned items must be in their original condition, unworn and with all tags still attached

Haydenshapes do not offer exchanges, refunds or credit notes on sale items or items purchased with a discount code (excluding the 10% newsletter discount). 

Haydenshapes reserves the right to reject items that do not comply with the above requirements. 

Gift Cards

We are not able to offer refunds or credit notes to Gift Cards.

Customers are responsible for all shipping costs on returned goods except in the case of faulty or incorrect items.

All items are shipped in a recyclable box and reusable mailer which can be re-used to return your items. 

To create a return, please follow the below steps.

1. Check that the items meet the Haydenshapes return requirements

2. Fill in the returns form. Please click here to download the Haydenshapes returns form. Click here to download the Haydenshapes exchange form.

3. Post your items with the return form to your nearest location below:

Australia:
Haydenshapes Returns
5-7 Tengah Crescent
Mona Vale NSW 2103
Australia

United States:
Haydenshapes Returns
3204 Production Ave Unit E&F
Oceanside, CA 92058
United States

We recommend you use a trackable & registered method of return so your parcel is not lost in transit. Haydenshapes cannot be held responsible in the event of loss, theft or damage of the parcel.

If you received an item that you did not order, please contact our Customer Service team here to help resolve this as quickly as possible.

Once Haydenshapes receives your return, we will send you an email to let you know that it has arrived with us. We will aim to review and process your return within 5 business days, given that it meets our return requirements.

WARRANTY & INSURANCE

All surfboards are sold with a manufacturing warranty. You must be able to provide proof of purchase for eligibility. If you think your board was made faulty please contact our team and we’ll be able to determine if the damage or defect is due to manufacturing or if it’s caused by user damage. If your board is covered by warranty we will send a replacement.

Products, excluding surfboards, are covered under normal manufacturer warranty. For any product enquiries or claims please our customer service team to get you back up and running as quickly as possible.

HSSTUDIO CUSTOM BOARDS

HSSTUDiO is our virtual surfboard designing tool. You can choose any one of our models and choose your own size, fin setup, artwork, logos, and other specifications. Once an order is submitted our factory team in Australia will get to work on your custom surfboard immediately.

Check it out HSSTUDiO here!

Yes! You can track the movement of your surfboard through our factory

Visit the following link and enter your order details to track your order. If you’re having trouble loading your order please get in touch with us.

All custom surfboards can take a week or two before the tracker starts to work as your order will be sitting in a queue before it’s started. As soon as it has your surfboard blank has been cut you will start to see progress on the tracker.

If you see details on the tracker that are incorrect please get in touch with us immediately to rectify your order.

Manufacturing times vary. See the current manufacturing time here.

All Stock and Custom surfboards are made in Thailand.

PRE-ORDER / MADE TO ORDER SURFBOARDS

Boards that are out of stock will be labelled as "Made to Order" or "Pre-order" on the product page. You can purchase a stock board that is sold out and we will allocate the next one in production to you. If a board is not in production we will enter it into production. The current HSSTUDiO manufacturing wait times will apply to board not already in production. See the current wait time here.

If you have any questions about a board wait time or availability please get in touch.