SHIPPING TIMES
Delivery times are estimates and are not guaranteed as Haydenshapes cannot guarantee that your order will not encounter delays within the shipping network. NOTE: Please allow for additional time when ordering boards longer than 6'2".
Surfboards
- 3-10 Business days (Australia)
- 5-15 Business Days (International)
- 3-5 Business days (Australia)
- 2-7 Business Days (International)
Clothing
- 3-5 Business days (Australia)
- 2-7 Business Days (International)
SHIPPING COSTS
Surfboards
- Pick Up in Mona Vale NSW – Free
- Australia Wide* – from $59 - $149
- New Zealand* - from $249
*If multiple surfboards are purchased, additional shipping costs apply (final charge calculated at checkout).
Hardware & Accessories
- Pick Up in Mona Vale, NSW – Free
- Australia – Orders under $100 – $10
- Australia – Orders over $100 – Free
Clothing
- Australia – Clothing orders under $200 – $15
- Australia – Clothing orders over $200 – Free
- New Zealand – Orders under $200 – $20
- New Zealand – Orders over $200 – Free
SHIPPING: ADDITIONAL INFORMATION
PO Boxes
We do not ship to PO Boxes for surfboards. We do not ship to third party addresses unless that address is known and can be verified by Haydenshapes.
Changes To Order
Due to the fast turnaround time for our orders, we cannot guarantee that the address can be updated. Please contact our Customer Service team here and we will do our best to assist you.
If your order has already been shipped, please contact the carrier to update your address.
Customs/ Import Duties & Taxes
For international orders, any duties and taxes owed at the time of import will be payable by the recipient. As duties and taxes vary based on the value of goods and receiving country, estimated duties and taxes amount can only be made available to the customer when inquired prior to ordering.
Delivery Attempts
Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Haydenshapes will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
RETURNS & REFUNDS
Surfboards
Please select carefully at the time when you place your order. There are no returns or cancellations on custom ordered surfboards. This includes sale/ reduced surfboards, limited edition artwork models, HSSTUDiO custom surfboards and made to order surfboards. Return for other products for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $150 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging.
We don’t accept returns or exchanges on HSOutlet Factory second surfboards or items on sale. These sales are final.
Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping. Any incorrect, missing or damaged items received must be reported to Haydenshapes within 24 hours of you receiving the delivery. This can only be done by E-mail or Fax. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Haydenshapes owns the title of any extra goods shipped with your order that have been despatched in error.
There will be no credit given on order price difference, due to price drops.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
Wetsuits
Limited 1-year (from date of original purchase) warranty on workmanship and materials. Under the above guidelines Haydenshapes will repair or replace (at our option) this garment if found under normal use and proper care to be defective. Repairs must be returned clean and dry to the Haydenshapes dealer from which it was purchased.
We will happily exchange if you require a different size (however, please double check our size guide for an accurate fit). You will be responsible for shipping costs back to our warehouse for any exchange. If a wetsuit has been used in water, we will not exchange or replace.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
Clothing, Hardware & Accessories
Haydenshapes offers 30 day returns for full priced items (clothing, hardware & accessories only) from the date of purchase for a refund or credit note (valid for 6 months from issue date).
- Returned items must be in their original condition, unworn and with all tags still attached
- Haydenshapes do not offer exchanges, refunds or credit notes on sale items or items purchased with a discount code (excluding the 10% newsletter discount)
- Shipping and handling costs are not refundable
Exchanges can only be made for the same product in a different size. At this stage, we are only able to offer exchanges to Australia & New Zealand customers.
Haydenshapes reserves the right to reject items that do not comply with the above requirements.
A refund may be provided in the case of a damaged or faulty item. Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure a minimal chance of damage during transit. If you receive a damaged or defective item please contact Haydenshapes within 30 days of purchase to be eligible for an exchange or a refund.
Please retain all original packaging in case of a return or damage in transit, so that the carrier will be able to inspect any damage incurred and return damaged item to Haydenshapes.
To Return and Items sent via the Shippit Platform please click the link and follow the instructions
https://returns.shippit.com/haydenshapes
Any items sent by another system please fill in the customer service link and we will contact you on the next steps to rectify your order
https://au.haydenshapes.com/pages/contact-us
