1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable):
With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
122B Arena St
El Segundo, CA, US 90245
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
8. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
[Re: Privacy Compliance Officer]
122B Arena St,
El Segundo, CA, US 90245
Orders with standard shipping will be processed within 2 days. Shipping times vary based on the delivery destination. Orders will typically deliver 1 -5 days after they are processed.
Yes! Our Factory is open weekdays From 10am - 5pm. You will receive a notification once your order is ready for pickup. Please reach out before visiting to ensure the warehouse is open and your board is ready for pickup.
5-7 Tengah Crescent
Mona Vale NSW 2103
0475 395 859
You can choose to "pickup" while in checkout.
Pick Up in Mona Vale NSW – Free
Australia Wide* – from $49 - $149
New Zealand* - from $249
*If multiple surfboards are purchased, additional shipping costs apply (final charge calculated at checkout).
Hardware, Wetsuits, & Accessories
Pick Up in Mona Vale, NSW – Free
Australia – Orders under $100 – $10
Australia – Orders over $100 – Free
Australia – Clothing orders under $200 – $15
Australia – Clothing orders over $200 – Free
New Zealand – Orders under $200 – $20
New Zealand – Orders over $200 – Free
All shipments are covered. If your order is damaged or goes missing while in transit we will replace your order. If your shipment is damaged please contact us within 48 hours from delivery. Otherwise, we will not be able to guarantee replacement.
Once your order has been shipped, an email will be sent with your tracking information. Please allow 24-48 hours for tracking to register and activate in the system.
All international are subject to import duties and taxes. Unless a tax payment was made while in checkout, it is the customers responsibility to pay import duties and taxes upon the orders delivery. This payment goes directly to the local government.
Haydenshapes are not responsible for and will not reimburse any duties, customs charges or fees.
Any costs associated with the refusal of a package or payment of customs fee will be the customers burden.
We do not accept returns on custom surfboards. Customs surfboards are uniquely tailored to each customer and for that reason ineligible for return.
We don’t accept returns or exchanges on HSOutlet Factory second surfboards or items on sale. These sales are final.
We will accept a return on stock surfboards, but the shipping fees associated with the order will not be refunded.
Clothing, Accessories & Hardware
Haydenshapes offers 30 day returns for full priced items from the date of purchase for a refund or credit note.
Returned items must be in their original condition, unworn and with all tags still attached
Haydenshapes do not offer exchanges, refunds or credit notes on sale items or items purchased with a discount code (excluding the 10% newsletter discount).
Haydenshapes reserves the right to reject items that do not comply with the above requirements.
We are not able to offer refunds or credit notes to Gift Cards.
Customers are responsible for all shipping costs on returned goods except in the case of faulty or incorrect items.
All items are shipped in a recyclable box and reusable mailer which can be re-used to return your items.
To create a return, please follow the below steps.
1. Check that the items meet the Haydenshapes return requirements
3. Post your items with the return form to your nearest location below:
5-7 Tengah Crescent
Mona Vale NSW 2103
3204 Production Ave Unit E&F
Oceanside, CA 92058
We recommend you use a trackable & registered method of return so your parcel is not lost in transit. Haydenshapes cannot be held responsible in the event of loss, theft or damage of the parcel.
If you received an item that you did not order, please contact our Customer Service team here to help resolve this as quickly as possible.
Once Haydenshapes receives your return, we will send you an email to let you know that it has arrived with us. We will aim to review and process your return within 5 business days, given that it meets our return requirements.
WARRANTY & INSURANCE
All surfboards are sold with a manufacturing warranty. You must be able to provide proof of purchase for eligibility. If you think your board was made faulty please contact our team and we’ll be able to determine if the damage or defect is due to manufacturing or if it’s caused by user damage. If your board is covered by warranty we will send a replacement.
Products, excluding surfboards, are covered under normal manufacturer warranty. For any product enquiries or claims please our customer service team to get you back up and running as quickly as possible.
HSSTUDIO CUSTOM BOARDS
HSSTUDiO is our virtual surfboard designing tool. You can choose any one of our models and choose your own size, fin setup, artwork, logos, and other specifications. Once an order is submitted our factory team in Australia will get to work on your custom surfboard immediately.
Yes! You can track the movement of your surfboard through our factory
Visit the following link and enter your order details to track your order. If you’re having trouble loading your order please get in touch with us.
All custom surfboards can take a week or two before the tracker starts to work as your order will be sitting in a queue before it’s started. As soon as it has your surfboard blank has been cut you will start to see progress on the tracker.
If you see details on the tracker that are incorrect please get in touch with us immediately to rectify your order.
Manufacturing times vary. See the current manufacturing time here.
All Stock and Custom surfboards are made in Thailand.
PRE-ORDER / MADE TO ORDER SURFBOARDS
Boards that are out of stock will be labelled as "Made to Order" or "Pre-order" on the product page. You can purchase a stock board that is sold out and we will allocate the next one in production to you. If a board is not in production we will enter it into production. The current HSSTUDiO manufacturing wait times will apply to board not already in production. See the current wait time here.
If you have any questions about a board wait time or availability please get in touch.