Manufacturing
Haydenshapes manufacture surfboards in two countries – Australia (custom) and Thailand (stock program) and has office headquarters in Sydney and Los Angeles. Regardless of the location, all Haydenshapes surfboards are each handcrafted and created from the same manufacturing processes and custom designed materials, created for Haydenshapes only. These materials are shipped from around the world, including the likes of Australia, Italy, Japan and the USA.
Haydenshapes flagship custom factory is located in Mona Vale, Sydney, Australia – the same town in which the brand was conceived in 1997 and has been in business for 20 years.
Through our in-house custom facility, Hayden works with the team on creating product for research and development, new model concepts, team boards, special brand projects along with surfboards for customers with unique specification requirements ie. width, length, colour or for those who simply wish to buy local made product. Through this location, we manufacture the entire Haydenshapes model range in all specs (including standard specs) and those not stocked in our global retail stock program.
The Haydenshapes global retail stock is built at Cobra, Thailand, in the most advanced surfboard and windsurfing manufacturing facility in the world. The Haydenshapes production line was set up and created at Cobra by Hayden himself, who not only trained the manufacturing team, but spent more than 1 year of travel back and forth to perfect quality with the goal of achieving the highest level of product consistency possible.
“My aim is to deliver a product to consumers that is high quality and consistent. There is nothing worse than breaking your favourite board and knowing that you will never get the same thing again. Many major brands outsource to third-party factories for different manufacturing processes (glassing, lamination etc), which means the product ends up being completely different depending on where it is made – this is known. My goal is to have full control of our manufacturing and ensure the product is replicated as closely as possible and is the same no matter where it is purchased. Our Thailand manufacturing program is something I am extremely proud of and helps us achieve not only high quality, but enables us to service the global demand for our product.”
- HAYDEN COX
The Haydenshapes retail stock program, which includes our best selling models only in key sizes, is distributed by Global Surf Industries – the worlds leading distributor of surfboards and allows us to reach our customers far and wide. Haydenshapes Custom, our full model range, is currently manufactured in Australia and is distributed in-house by us.
For any enquiries related to Haydenshapes manufacturing or distribution contact info@haydenshapes.com.
Frequently asked questions
1. What are the estimated delivery times?
Delivery times vary depending on location and order type. Higher volumes of orders are being processed. Please note the following estimated timelines:
Ready to Ship Boards
Estimated dispatch between 2 - 6 weeks
Black Friday Made-to-Order Collection
- Estimated delivery: March - April.
- Custom boards are crafted to your specifications, which requires time. We appreciate your patience, as these boards are built exactly to your design.
HS Studio Custom Boards
- Tailored and handcrafted to your specifications, so production time varies. Thank you for your patience as we build your custom board exactly to your design.
- 10-12 weeks
Wetsuits
- Australia 2 - 3 weeks
- International: 2-7 business days
Clothing
- Australia: Dispatched from our warehouse between 4 - 5 business days
- International: 2-7 business days
2. Can I ship to a PO Box? Surfboards cannot be shipped to PO Boxes. Additionally, if you are using a third-party address, Haydenshapes must verify it.
3. What if I miss my delivery? Please ensure someone is available at your delivery address. The customer is responsible for any re-delivery costs if a delivery is missed.
Shipping costs depend on the product type and delivery location:
Surfboards
- Pick-up in Mona Vale NSW: Free
- Australia-wide: from $59 to $149 - NSW, VIC, QLD, SA, TAS: $59 *excludes N.T*/ W.A $149
- New Zealand: from $249
Hardware & Accessories
Mona Vale NSW pick-up: Free
Orders under $100: $10 (Australia)
Orders over $100: Free (Australia)
- Clothing
- Orders under $200: $15 (Australia)
- Orders over $200: Free (Australia)
- Orders under $200: $20 (New Zealand)
- Orders over $200: Free (New Zealand)
4. Can I return a surfboard?
Custom and made-to-order surfboards, limited editions, and sale boards are not eligible for returns. Other surfboards can be returned within 7 days, with a 15% or $150 restocking fee, whichever is greater.
5. What is the return policy for clothing, hardware, and accessories?
Haydenshapes accepts returns on full-priced items within 30 days, provided they are in original condition with tags attached. Sale items and items purchased with a discount code are not eligible for return.
6. Do you offer exchanges?
Size exchanges are available for wetsuits (provided they haven’t been used in water). Clothing exchanges are offered to customers in Australia and New Zealand only and are limited to size changes on the same item.
7. How do I report damaged or incorrect items?
If you receive a damaged or incorrect item, please contact Haydenshapes within 24 hours via email or through our customer service form here.
8. Do I need to cover return shipping?
Yes, customers are responsible for return shipping costs. Shipping fees are non-refundable.
1. Are there warranties on Haydenshapes products?
Our wetsuits come with a limited 1-year warranty covering workmanship and materials. If the product is found defective under normal use, Haydenshapes may repair or replace it.
2. How do I choose the right surfboard size?
Our team is available to help you find the best surfboard based on your skill level and surfing goals. Feel free to reach out for personalized recommendations.
3. Can I request custom surfboard artwork?Yes, custom artwork is available through our HS Studio service. Please note that custom orders cannot be cancelled or returned once placed.
1. Can I change my order after it’s been placed?
Due to fast processing times, changes to orders may not be possible. Contact us immediately, and we’ll do our best to assist. If your order has already shipped, you will need to contact the carrier directly to make any address changes.
2. What payment methods are accepted?
We accept major credit cards, PayPal, and various international payment methods. If you need help with payment, please reach out to our team.
3. Will I have to pay import duties or taxes for international orders?
For international orders, the recipient is responsible for any duties or taxes applied at import. Please contact us before ordering if you’d like an estimate.
4. Can I use a discount code on sale items at Haydenshapes? Typically, discount codes cannot be used in combination with existing sales or discounts at Haydenshapes. Sale items are usually excluded from the use of additional promo codes.
5. Why isn't my discount code working on Haydenshapes products?
Your discount code might not be working for several reasons:
- The code may have expired.
- The code is not valid on the specific product you're trying to purchase (e.g., custom boards or exclusive collections).
- The code is only valid on full-priced items and not on sale or discounted products.
- The code might require a minimum purchase amount, which hasn’t been met.
5. Why isn't my discount code working on Haydenshapes products?
Your discount code might not be working for several reasons:
- The code may have expired.
- The code is not valid on the specific product you're trying to purchase (e.g., custom boards or exclusive collections).
- The code is only valid on full-priced items and not on sale or discounted products.
- The code might require a minimum purchase amount, which hasn’t been met.
6. What should I do if I have issues with a discount code on Haydenshapes?
If you're experiencing issues with a discount code, such as it not being applied correctly or not working at checkout, contact Haydenshapes customer support. Where we can help troubleshoot the issue, confirm if the code is valid, and assist with any problems related to the code.
