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Jobs

Warehouse Fulfilment & Customer Service Assistant

Mona Vale, Sydney
Part-Time - 3 Days Per Week

Role Overview

Haydenshapes is seeking a positive, organised and hands-on Warehouse Fulfilment & Customer Service Assistant to support our day-to-day operations from our Mona Vale head office.

This is a practical role combining warehouse fulfilment, dispatch, stock support and customer service. You will help ensure customer orders are processed accurately, freight and pickups run smoothly, and customers receive a helpful and professional experience across the showroom and online channels.

The role requires strong attention to detail, reliability and the ability to move confidently between warehouse, operational and customer-facing tasks.

Key Responsibilities

Warehouse Fulfilment & Dispatch

  • Pick, pack, check and dispatch customer orders accurately.
  • Coordinate courier collections and customer pickups.
  • Assist with surfboard freight and general warehouse operations.
  • Flag order, stock and fulfilment issues to the wider team.
  • Maintain clean and organised warehouse, showroom and fulfilment areas.

Inventory & Operations

  • Assist with stocktakes and inventory checks.
  • Support incoming and outgoing stock movements.
  • Work closely with the sales and operations teams.
  • Help keep daily workflows running efficiently.
  • Provide support across the business when required.

Customer Service

  • Assist customers visiting the Mona Vale showroom.
  • Support enquiries across phone, email and live chat.
  • Help with order, delivery and warranty enquiries.
  • Provide friendly, clear and professional customer support.
  • Maintain a positive Haydenshapes brand experience.

Candidate Profile

  • Positive, reliable and proactive.
  • Highly organised with strong attention to detail.
  • Comfortable working in a hands-on warehouse environment.
  • Friendly and confident communicating with customers.
  • Comfortable using computers and learning new systems.
  • Able to manage multiple tasks throughout the day.
  • Previous warehouse, retail or customer service experience is preferred but not essential.
  • Shopify or e-commerce experience is advantageous.
  • An interest in surfing and surfboards is highly regarded.

Apply

Send your cover letter and résumé to pat@haydenshapes.com